CANCELLATION/RESCHEDULE:

If you choose to cancel and/or reschedule your appointment within 48 of your service, you will be charged 50% of the appointment total. Your card on file will be charged. A new appointment cannot be scheduled until the cancellation fee is paid.
* If this is your first appointment, you must pay the cancellation fee and a new non refundable appointment payment will be required to rebook

LATE:

If you are more than 15 minutes late to your appointment, you are choosing to forfeit your appointment time. Your appointment will be cancelled. This will be considered a NO SHOW and ALL NO SHOW APPOINTMENTS ARE A 100% CHARGE. You must pay the NO SHOW fee before you will be able to rebook your appointment.

Standard Policies and Procedures

Children Policy 

For liability purposes we only allow children in the salon space when they are receiving a service. If you must bring a minor with you during your service they will be asked to wait in the lobby waiting area outside of the studio away from sharp implements, chemicals, and hot tools. 

VIP Appointments 

All appointments booked outside of your stylists regularly posted/schedule times, will be considered a VIP appointment and will have a convenience fee applied. VIP appointments are an additional $75 an hour on top of your scheduled service.

Cancellations

We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation.

As a courtesy, you will receive a confirmation email and text of your reservation when you book your appointment as well as a reminder 24 hours prior to your scheduled appointment. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value.

In the case that at least 24 hours’ notice is not given for a cancellation, 50% of the cost of the services scheduled will be charged. All no show reservations will be assessed a charge at full value of services booked.

Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply.

In case of inclement weather:

If there is inclement weather, or other unusual circumstances arise, less that 24 hours notice will be accepted on a case by case scenario.

Returns & Exchanges Salon

If you are not happy with your products, neither are we.

Therefore:

• Hair products may be exchanged for any other product or for in store product credit.

• Credit will be based on the amount of product returned.

• We do not give cash back for returns.

Limitations:

• All product returns must be made within 2 weeks of original purchase.

• All mechanical item returns (hairdryers, flat irons, etc.) must be made within 14 days of the original purchase.

• All hair brushes, facial products, and special order sales are final

Redo

If you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing a redo is that you call to schedule the redo within one week (7 days) of the original service and that the redo be scheduled with the same stylist who provided the service.

Please note, services received by assistant level stylists are not guaranteed. Other master stylists will not provide you with a redo for an assistant level service. 

*If you choose to go to another salon without allowing a stylist in our salon to do your redo service, you will be forfeiting any refund or compensation for the original service provided or the price of the service received elsewhere.

Refer a Friend

We believe that a referral is the best compliment that you could give us. When any new client comes in for a first appointment and says you referred them, we will credit your account with a free haircut that you can use on your next service appointment!